Salon Policies
Policies
Cancellations
We require 24 hours' notice to cancel or reschedule. Cancellations inside 24 hours incur a 50% service fee; no-shows are charged 100%.
Late arrivals
Arrivals more than 15 minutes late may need to reschedule, depending on the day's book.
Gift certificates
Non-refundable, no cash value, cannot be replaced if lost, and cannot be combined with other offers. Gratuity not included.
Children
We love children. For your safety and theirs, only the child receiving the service should accompany you to the styling floor.
Refunds & redos
Hair is collaborative. If something isn't right, tell us within 7 days — we'll make it right.
Text Messaging
Privacy Policy for 2-Way SMS
Information we collect
When you subscribe to our text messaging service, we may collect your mobile phone number, the content of messages sent to and from us, and your opt-in consent information.
How we use your information
We use this information to send text messages related to Salon Sora services, products, and updates; to communicate with you for customer service purposes, including appointment confirmations; and to comply with applicable laws and regulations.
Information sharing
We do not share your personal information with third parties. Mobile information will not be shared with third parties or affiliates for marketing or promotional purposes.
Data security
We use reasonable and appropriate security measures to protect your personal information from unauthorized access, use, or disclosure.
Opting out
You may opt out of text messages at any time by replying “STOP” to any message. After opting out, you will no longer receive text messages from us.
Policy updates
We may update this Privacy Policy from time to time. Any changes will be communicated via text message, email, or a notice on our website.
Text Messaging
2-Way SMS Communications
These are direct communications to your mobile number from the business. They can confirm status of your appointment, notify you of business closings, and provide responses to messages received.
You can cancel the SMS service at any time. Just text “STOP”. After you send the SMS “STOP” to us, we will send you an SMS message to confirm that you have been unsubscribed. After this, you will no longer receive SMS messages from us. If you want to join again, reply START to that messaging number.
If you are experiencing issues with the messaging program you can reply with the keyword HELP for more assistance.
Carriers are not liable for delayed or undelivered messages. As always, message and data rates may apply for any messages sent to you from us and to us from you. If you have any questions about your text plan or data plan, it is best to contact your wireless provider.